If you have a problem to report concerning 
EscapeE:
| 1. | Please say what version of EscapeE was used. This can be determined from the About dialog or from the creation time of the escapee.exe file. |
| 2. | It helps if you give the Email a specific subject (perhaps mentioning the filename). |
| 3. | Specify exactly what the problem is e.g. "On page 2 when converting file x.pcl to PDF the text in the first box is in the wrong font". |
| 4. | If the file is very large and the problem occurs near the beginning of the file then please do not send the whole file but use EscapeE's File | Save subset option to extract the first few pages of the file. If you start at page 1 then the resulting file is simply a copy of the beginning of the original file, so will show the same problem. |
| 5. | If it's a specially generated file, please try to give it a unique and meaningful name and an extension such as .PCL, .PRN or .PLT appropriate to the type of file. |
| 6. | If the file originated on a different system (e.g. a mainframe or UNIX® system) then if possible, before sending us the file, it would be a good thing to try printing a few pages to ensure that the file has not been damaged in transmission. |
| 7. | Please send the problem to help@redtitan.com rather than a particular person; then if they are on holiday, unwell or very busy your problem will still be looked at quickly. |
Links
Troubleshooting
